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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at madisonwreath@use.startmail.com.
If your return is accepted, we’ll send you a return shipping label (if applicable), along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return questions, you can always contact us at madisonwreath@use.startmail.com.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases, we will cover all associated costs.
Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as:
Perishable goods (such as food, flowers, or plants)
Custom products (such as special orders or personalized items)
Personal care goods (such as beauty or hygiene products)
Hazardous materials, flammable liquids, or gases
We also do not accept returns for:
Sale items
Gift cards
Please get in touch if you have questions or concerns about your specific item.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union Customers — 14-Day Right of Withdrawal Notwithstanding our standard 30-day return policy, if merchandise is being shipped into the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. This right is mandatory under European regulations and applies exclusively to orders shipped to EU countries.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at madisonwreath@use.startmail.com.